Returns & refunds
30 days, no reason needed. If the V1 isn't for you, send it back within 30 days of delivery for a full refund of the product price.
How
- Contact us with your order number.
- We reply within 1 working day with a return address and instructions.
- Pack the machine with its adapters and cable. Original box preferred, any protective box accepted.
- Send it back. Return postage is paid by the customer, unless the item is faulty or wrong — in that case we pay.
Condition: we accept returns that have been used — you can't judge an espresso maker without making espresso. We can't accept units with physical damage, a cracked tank, or missing adapters.
Refunds are issued to the original payment method within 5 working days of the parcel arriving with us.
EU and UK right of withdrawal
If you're in the EU or UK, you have a statutory right to withdraw within 14 days of delivery, on top of our 30-day policy. Our policy is longer and does not replace it. To exercise it, tell us before the 14 days are up by any clear statement.
Legal guarantee
Customers in the EU benefit from a 2-year statutory legal guarantee of conformity. In France, the garantie légale de conformité (art. L.217-3 et seq. Code de la consommation) and the garantie contre les vices cachés (art. 1641 et seq. Code civil) apply. These rights are in addition to our 12-month commercial warranty and are not limited by it.
Faulty items
If the machine fails, don't post it back yet — write to us first. Most issues (usually a portafilter that isn't screwed down tight, or a flat battery that needs a full 2-hour charge) resolve over email in one exchange.